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ONE Illinois is a premier student housing development that provides the ultimate off-campus living experience for students. ONE Illinois partnered with Asset Living to effectively manage and communicate with residents and prospects during the global pandemic.
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Effectively communicate with prospects at all hours of the day, and during the 2020 global pandemic.
Asset Living's extensive vendor resources and relationships led to partnering with Courtesy Connection, an answering service for the property management industry.
This service offers:
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Our team shared key needs and insights that allowed the vendor to produce a strategic service plan. Once the service was rolled out, ONE Illinois dramatically increased its responsiveness to prospects and residents, brought visibility to missed call performance and follow-up, and acquired the tools to manage missed calls, even amid a pandemic, at scale.