Addressed outstanding issues and strategically invested capital to add property value

After initial takeover, the Asset team uncovered several pain points within the property that were hindering the living experience for residents. Our team quickly overcame the identified items, coordinating a switch to a more reliable cable and Internet provider, as well as organizing and overseeing remedies for plumbing and irrigation issues. 

Once the property was in working order, we proactively collaborated with the client toward another key goal: using capital to enhance the resident experience. Based on resident feedback and local market research, we provided suggestions and guidance for maximizing ROI, overseeing the investment process from ideation to completion.The chosen improvements included dual dog parks, new pool amenities, and an extensive office/clubhouse renovation that better met the needs of Wildwood’s residents. 

Successfully transitioned staff, strengthening the team with proactive changes

Utilizing our decades of industry experience, we assessed the team that was in place at transition to understand the staff dynamic and identify any weaknesses that could be improved. After pinpointing the challenges at hand, we quickly put plans in place to overcome them. This included leading in-depth training for on-site team members and exposing staff to the tools and mindset needed to deliver industry-leading service to every prospect and resident that finds themselves at Wildwood Lubbock. 

Introduced forward-thinking marketing tactics to improve leasing strategy

Prior to Asset’s involvement, the on-site staff had minimal marketing experience. Our marketing and leasing training strengthened their skillset in areas such as systems, on-the-ground-marketing, promotions, events, and social media outreach. That newly refined knowledge base enabled the team to improve the community’s reputation in the market, while also strengthening customer service, resident engagement, and follow-up efforts.

Implemented new technologies and procedures to create a more efficient and effective work environment 

At takeover, we assessed technologies and procedures, quickly identifying inefficiencies, such as outdated tracking and reporting methods. We remedied our discoveries, bringing order and productivity to the property via a reputable property management software, accompanied by previously mentioned intensive staff training. This positioned the property for success, and gave the staff the confidence to excel at every aspect of their jobs, including financial management, leasing and marketing, customer service, and property maintenance.