Ellis Loyalty Benchmark Recognizes Asset Living as a Top Performing Company in Resident Surveys for Q1 2025

HOUSTON, TX (May 15, 2025) — Asset Living, one of the nation’s largest third-party property management firms, was recognized as a top performing company in the Ellis Benchmark for Resident Surveys for the first quarter of 2025, positioning the firm as a customer experience leader in the property management industry.  

Asset Living’s onsite response rate reached an impressive 98%, significantly outperforming the industry average of 79%. In addition, Asset Living teams responded to resident inquiries 1.5 days faster than the industry average — showcasing the company’s commitment to timely communication.

“Our onsite teams consistently go above and beyond to create meaningful connections with our residents,” said Asset Living Executive Vice President LuAnne Acton Ross. “That commitment to genuine, responsive service is what sets us apart—and it's how we continue to build trust in the communities we serve.”

Asset Living’s performance in the Ellis Loyalty Benchmark score for Q1 2025 places it among the top organizations delivering on the key drivers of resident loyalty — including likelihood to renew, willingness to pay more, and the propensity to recommend. The Ellis Loyalty Benchmark is a prestigious recognition program that evaluates customer experience performance across five key touchpoints in the prospect and resident journey. With a strong emphasis on customer loyalty, Ellis identifies companies that not only meet but exceed expectations in service, responsiveness, and engagement.

For more information about Asset Living and its commitment to service excellence, visit www.assetliving.com.

‍About Asset Living

Founded in 1986, Asset Living is a Houston-based real estate management firm. With a growing portfolio that includes a multitude of properties across the nation, Asset provides services to a variety of clients that include property management, asset management, receivership, and investment services. Asset is a member of The Institute of Real Estate Management and is recognized as an Accredited Management Organization. To learn more, please visit www.assetliving.com.